We recommend using a computer for the best user experience.

We recommend using Google Chrome for the best user experience.

  1. Close out of the training.
  2. Log out of your account.
  3. Close your internet browser completely and reopen.
  4. Log back into your account. You should now be able to resume your training.

*If this does not resolve your issue, please contact

If your training will not open, ensure that you have pop-ups or re-directs enabled for the site. Go to the settings for your internet browser to update your settings.

You can find information about required trainings for different role types below:

When completing a training, you must allow each training slide to fully complete before moving to the next slide. If you continue to experience the issue, contact To best assist you, in your email please include:
  • Name
  • STARS ID or date of birth
  • Description of the issue and screenshot, if possible

If you need assistance, please contact or call toll free 1-866-482-4325 and choose option 5. To better assist you, please provide your STARS ID number or date of birth.

For additional information and resources, please visit our MERIT Workforce Registry webpage.